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Legal Last updated: May 30, 2026

Refund Policy

Our refund and cancellation terms for Planairly subscription plans.

1. Overview

Planairly is a subscription-based SaaS platform. Subscription payments and invoicing are processed securely through Paddle, which acts as the Merchant of Record for all transactions.

This policy applies to all Planairly subscription plans: Starter, Team, Business, and Enterprise.

2. Free Trial

All plans include a 14-day free trial. During the trial period:

  • No payment is charged.
  • You have full access to the features included in your selected plan.
  • You can cancel at any time before the trial ends without being charged.
  • If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription and your payment method will be charged.

3. Cancellation

You can cancel your subscription at any time from your Planairly billing settings. When you cancel:

  • Your subscription remains active until the end of the current billing period.
  • You will not be charged for subsequent billing periods.
  • No partial refund is issued for the remaining days in the current billing period.
  • Your data will be retained for 30 days after your subscription ends, after which it may be permanently deleted.

4. Refund Eligibility

We want you to be satisfied with Planairly. Refunds are handled on a case-by-case basis under the following guidelines:

4.1 Requests We Review

  • Unexpected charge after trial: If you believe you were charged unexpectedly after your free trial, contact us so we can review the charge.
  • Service unavailability: If the Service was materially unavailable or unusable for a significant portion of a billing period due to issues on our side, you may be eligible for a refund or account credit after review.
  • Duplicate charges: If you believe you were charged more than once for the same billing period, contact us. Confirmed duplicate charges will be corrected.

4.2 Not Eligible for Refund

  • Change of mind after a paid subscription period begins, except where required by law.
  • Failure to use the Service during a billing period (non-use does not constitute grounds for a refund).
  • Downgrade from a higher-tier plan (a downgrade does not create a cash refund; any applicable account credit is handled under the plan-change terms below).
  • Violations of the Terms of Service leading to account suspension or termination.

5. How to Request a Refund

To request a refund, contact us at:

Please include your account email, the billing date in question, and the reason for your request. We aim to respond to all refund requests within 3 business days.

6. Refund Processing

  • Approved refunds are processed through Paddle, our payment provider.
  • Refunds are returned to the original payment method.
  • Processing time is typically 5–10 business days, depending on your bank or card issuer.
  • Refunds are issued in the original currency of the transaction.

7. Plan Changes

All plan and seat changes take effect immediately with prorated billing. Plan-change credits are account credits, not cash refunds:

  • Upgrade: The price difference is prorated and charged immediately. You get instant access to the new plan's features.
  • Downgrade: The new plan takes effect immediately. The price difference is prorated as a credit toward your next invoice.
  • Adding seats: New manager seats are available immediately. The cost is prorated for the remainder of the current billing period.
  • Removing seats: Seats are removed immediately. The unused portion is prorated as a credit toward your next invoice.

8. EU Consumer Rights

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from a purchase within 14 days of the transaction date under the EU Consumer Rights Directive.

However, by using the Service during this 14-day period, you acknowledge that you have requested immediate access to the Service and agree that you lose your right of withdrawal once the Service has been fully performed or access has been provided.

If you have not used the Service, you may exercise your right of withdrawal by contacting us at [email protected] within 14 days of your purchase.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact

Questions about refunds or billing? Contact us at: